WNS Global Services

Client Service Representative - Operations

•    Conducts administrative intake and scripted clinical intake of calls for clinical review •    Provides qu...

Pune - Walk In

Agents handle customer queries, providing solution to customers pertaining to flight, hotel, packages, insurance products and services, utilities bill...

Walk in Interviews Nashik

Good communication/reading/listening skills. Analytical and logical interpretation skills. Good Computer and Operating System skills. Excellent commun...

Healthcare Specialist (USRN) - Quezon City

Clinical Review Nurses – Nurse conducts clinical review of cases not meeting criteria by performing clinical intake and adjudicates (closes), requests...

Healthcare Specialist (PHRN) - Quezon City

The Site CSR is primarily responsible for making outbound calls to and accepting inbound calls from healthcare providers to answer questions about the...

Healthcare Specialist (US Registered Nurse) - Alabang Site

Clinical Review Nurses – Nurse conducts clinical review of cases not meeting criteria by performing clinical intake and adjudicates (closes), requests...

Healthcare Specialist (PH Registered Nurse) - Alabang Site

The Site CSR is primarily responsible for making outbound calls to and accepting inbound calls from healthcare providers to answer questions about the...

REF95338Y-Assistant Manager - Process Training - (Instructional Design/E-Learning/Articulate 360/Vyond)-Gurgaon

Who We’re Looking ForWe’re on the hunt for a creative instructional designer who’s excited about building the future of learning. If you love turning ...

Quality Analyst

The Quality Analyst (QA) for the Travel Account is responsible for monitoring, evaluating, and improving the quality of customer interactions to ensur...

Associate - Operations

Good Communication Skills (Written) Typing Speed of 25 WPM + 90% Accuracy. Should be able to work in Shifts. Should be ok to work from Office in HYD. ...

Associate/ Sr. Associate Ops

1. Capture the details of the Bill of Lading in the system 2. Should follow the instructions as mentioned in the Process Manual 3. Self-learning skill...

Mumbai - Walk in Interview

Role Summary The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolutio...

Repair Management Handler

About the Role We’re looking for a proactive and customer‑focused Repair Management Handler to join our growing UK operations team. If you enjoy probl...

Customer Service Advisor - Remote

Potential Varied Hours Available: Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30 Weekday mornings: 07:00 – 09:00 Saturday: 08:00 - 22:00 - Between 6-...

Associate - Operations

Provide quality telephone customer service to patients and parents Answer both inbound and outbound calls to confirm and/or create dental appointments...

Associate - Operations

Provide quality telephone customer service to patients and parents Answer both inbound and outbound calls to confirm and/or create dental appointments...

Associate - Operations

Provide quality telephone customer service to patients and parents Answer both inbound and outbound calls to confirm and/or create dental appointments...

Associate - Operations

Provide quality telephone customer service to patients and parents Answer both inbound and outbound calls to confirm and/or create dental appointments...

Associate - Operations

Work on queues in the GDS. Assist Corporate Travelers and VIPs on any customer service related concerns through inbound calls and email communication....

Associate - Operations

Work on queues in the GDS. Assist Corporate Travelers and VIPs on any customer service related concerns through inbound calls and email communication....

Associate - Operations

Work on queues in the GDS Assist Corporate Travelers and VIPs on any customer service related concerns through inbound calls and email communication C...

Copy of Assistant Manager - Operations

Manage team performance Provide effective coaching and constructive feedback to subordinates Take customer service and escalation when needed Holds te...

Team Leader

Experience Managing a team of agents Experience working on a GDS system Well versed with travel terminologies  Should be open to work in rotation...

Team Leader

Customer service Team Leader role We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to ...

Associate - Operations

Provide quality telephone customer service to patients and parents. Answer both inbound and outbound calls to confirm and/or create dental appointment...

Underwriting Support with German

Your responsibilities Preparation of new business documents/extension of agreements (e.g. policies, renewals, invoices, lists of open items, etc.). Pr...

Open Referrals (For WNS India Employees only) - REF3147W

Senior Group Manager - Operations - REF92572Q_2026218692 - Travel

Key Responsibilities/Accountabilities: • Oversee daily team operations, metrics, and collaborate with support teams to meet client SLAs.• Lead client ...

Associate/Sr. Associate

1. Handle inbound and outbound customer calls in a professional manner. 2. Provide accurate information and resolve customer inquiries, complaints, an...

Associate - Operations

Job Description – Associate  The candidate will be primarily responsible for providing back office, data entry, and data checks support to client...

Health Care Insurance Advisor

This role is responsible for handling inbound calls, providing accurate information, resolving concerns, and ensuring a positive experience while main...

Lead Associate - Operations

Role involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on q...

Contact Center Advisor : Operations

Receive incoming calls from international customers  Ability to interact and thrive in a fast-paced environment dealing with a high volume of cal...

Accounts Payable / Collections Specialist – Eastwood Site

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer n...

Credit Analyst – Eastwood Site

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer n...

Customer Specialist – Eastwood Site (Experienced)

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer n...

Shipping and Logistics Specialist - Eastwood Site (Finance & Accounting)

Handling Back office processes, providing solution to customers across various industries like Accounting, Financial, Shipping & Logistics Account.

Shipping and Logistics Specialist - Eastwood Site (Non-Finance & Accounting)

Handling Back-office processes, providing solution to customers across various industries like Accounting, Financial, Shipping & Logistics Account in ...

Customer Specialist – Bridgetowne Site (Fresher)

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer n...

Collections Specialist – Bridgetowne Site

Communicate with customers in Professional Manner & provide solution for specific requests as per process guidelines. Listen attentively to customer n...

Insurance Specialist – Bridgetowne Site

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer n...

Customer Specialist – Bridgetowne Site (Experienced)

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to custo...

Customer Specialist – Alabang Site (Fresher)

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer n...

Customer Specialist – Alabang Site (Experienced)

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to custo...

Customer Specialist – Iloilo City Site (Fresher)

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer n...

Healthcare Specialist – Iloilo City Site

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer n...

Customer Specialist – Iloilo City Site (Experienced)

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to custo...

Spanish Bilingual Specialist - Banking and Finance Account

•    Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related ...

Deputy Manager - Accounts Payable

Key Responsibilities: Manage all sectional matters from a control, quality and turnaround perspective Process weekly/monthly payments Coordinating all...

Lead Associate - Accounts Payable

Key Responsibilities: To accurately capture invoices in the accounting systems in order to effect payment on time and accurately to Creditors (check a...

Senior Associate - Accounts Payable

Key Responsibilities: To accurately capture invoices in the accounting systems in order to effect payment on time and accurately to Creditors (check a...

Senior Group Manager - Operations

Job Description The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & clie...

Insurance Call Centre Agent - Night Shift (US Hours)

CSR Responsibilities · Receive incoming calls from customers who have a policy related question · Ability to interact and thrive in a fast-paced envir...

Customer Service Agent - Graveyard Shift - Airline Campaign

Key Responsibility Areas:• The CSA process phone transactions in Airline contact centers. • To provide customer service through issue resolution, requ...

Process Trainer

1. Deliver high-impact New Hire, Upskill, and Refresher Training focused on airline processes, GDS systems, and customer service excellence2. Ensure f...

Outbound Retentions Agent

Key Responsibilities Handle incoming and outgoing calls to/from customers in a professional and courteous manner. Identify customer needs through acti...

Collections Agent

The main purpose of the role will be to speak to customers that have an outstanding balance and help them to not only get out of debt, but prevent the...

Associate/Senior Associate - Operations

• Answer incoming calls/Chats and respond to customer queries• Research and resolve customer issues using the tools and applications provided• Attenti...

General Manager - Operations (BPO)

Job Description Operational Management: 10+ Years of cross sites mid to large scale operational experience Oversee daily operations and ensure that al...

Bangalore Walkins

This CRF is to register on Smart Recruiter for processing the candidature ahead with WNS. Key Profiles Hiring For: Voice/Non-Voice/Chat/Blended/AML/KY...

Senior Group Manager: Operations - Airline - Graveyard Shift

The Senior Group Manager of Call Center Operations oversees the strategic and day-to-day management of call center activities to ensure high performan...

Customer Service Agent - Travel - Sabre

• Agent should be willing to work in a 24x7 environment including weekend working• Must have excellent command over English Language• Dedicated to Hig...

Gurgaon Walk-In CRF

This CRF is to register on Smart Recruiter for processing the candidature ahead with WNS. Key Profiles Hiring For: Voice/Non-Voice/Chat/Blended/AML/KY...

Support Roles – Training / WFM / Quality

* Must have good problem solving, decision making & analytical skills. * Manages team performance. * Provide effective coaching and constructive feedb...

Operations Leadership Roles – Travel

* Must have good problem solving, decision making & analytical skills. * Manages team performance. * Provide effective coaching and constructive feedb...

Operations Leadership Roles – Healthcare

* Must have good problem solving, decision making & analytical skills. * Manages team performance. * Provide effective coaching and constructive feedb...

Operations Leadership Roles – Banking & Finance

* Must have good problem solving, decision making & analytical skills. * Manages team performance. * Provide effective coaching and constructive feedb...

Operations Leadership Roles – Insurance

* Must have good problem solving, decision making & analytical skills. * Manages team performance. * Provide effective coaching and constructive feedb...

Associate - Operations

Act as a single point of entry for all cases (both emails and calls) related to: Credit and Underwriting activities include customer service support f...

Associate - Operations

Act as a single point of entry for all cases (both emails and calls) related to: Credit and Underwriting activities include customer service support f...

Insurance Customer Service Agent (Night Shift)

Primary Job Duties & Responsibilities Role involves handling inbound calls from customers/agents to resolve queries on their accounts Role requires pr...

Call Center Agent - Inbound - Century City, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the pro...

Collections Agent

Key Responsibilities: Proactively contact customers via telephone and in writing in order to drive collections Work to agreed quality standards and ag...

Claims Handler - Office Based Role ( Local Glasgow Applicants only)

Are you customer focussed? Is a customer at the centre of your thoughts? Are you ready to join an exciting team in a hybrid / remote environment? Then...

Customer Service Agent - Utilities

Key Responsibilities • Provide a reliable and trustworthy customer service to one of UK’s largest energy provider. • Identify and understand customer ...

GDS Travel Specialist

Provide exceptional customer service to our travelers Book flights, hotels, and cars using Global Distribution Systems (GDS) Issue, reissue, and refun...

CAT Modeling Jobs (CRF# REF27789T)

WNS is hiring CAT Modeling professionals for a global reinsurance client across below mentioned skill-mix. Kindly refer to the job description me...

Assistant Manager - Operations

•Respond promptly and appropriately to customer inquiries via phone, email, and chat regarding bookings, itineraries, and travel policies with a goal ...

Associate - Operations

To provide support through these channels: inbound calls, chat bots, email. To provide responses to customers based on the procedures, technical manua...

Customer Service Agent

·         Identify and understand customer needs to consistently provide a high quality service. ·  ...

Customer Service Agent - Insurance Position

Roles & Responsibilities : Role involves handling inbound calls from customers/agents to resolve queries on their accounts  Role requires providi...

Senior Associate - Operations

Inbound Call Centre - General Enquiries, dealing with calls and emails from Ampath patients

Pan India - Open Referrals - FNA (AP, AR, RTR, S2P)

Generic Skillsets Hired Candidates who have Experienced working in AP / AR (Collections / Cash Apps, OTC, Order Management, Billing) /Bank Recon / GL ...

Senior Associate - REF4916M

HR Team - HRBP / HRER

Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, p...

Team Lead / Manager - Operations, Workforce, Training and/or Quality Team

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to...

Lead Technical Consultant

Requirement gathering and analysis. Design integration requirements with other third-party platforms. Designing data models. Defining architectural & ...

Senior Technical Consultant

Requirement gathering and analysis. Design integration requirements with other third-party platforms. Designing data models. Defining architectural & ...

Associate / Sr. Associate - Operations

Claims Processing Team: Claims Processing team will be responsible in managing the claims queries, and concerns of customers, claims processing, and m...

Associate - Operations

Act as a single point of entry for all cases (both emails and calls) related to: Credit and Underwriting activities include customer service support f...

Alabang Support Roles - Training / Workforce / Operations (Executive, Team Leader and/or Manager)

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to...

Libis Support Roles - Training / Workforce / Operations (Executive, Team Leader and/or Manager)

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to...

Iloilo Support Roles - Training / Workforce / Operations / HR (Executive, Team Leader and/or Manager)

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to...

GDS Travel and Sales Account Specialist

Communicate with customers in Professional Manner & provide solution for specific requests as per process guidelines. Listen attentively to custo...

Associate - Operations

Adherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results...

Lead Associate - Operations

Lodge new insurance claims for our customers and intermediaries Determine coverage through exploratory questioning, policy interpretation and using ju...

Associate/Sr. Associate

working knowledge on Farefiling/ PRA/ CRA/ GDS/ Amadeus/Galileo platform will be an added advantage.  Experience in booking reservations, cancell...

Associate- Ops

Good Communication Skills (Written) Typing Speed of 25 WPM + 90% Accuracy. Should be able to work in Shifts. Should be ok to work from Office in HYD. ...

Associate/Sr. Associate - Voice-Mumbai

• Candidate should have experience into AML, KYC, Transaction Monitoring, CDD & EDD, Fraud, Disputes, Insurance, Underwriting, Secondary Research, Fin...

Healthcare Support Roles - Operations Supervisor / Manager (PHRN / USRN)

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to...

Associate/Senior Associate - Operations

• Answer incoming calls and respond to customer queries• Research and resolve customer issues using the tools and applications provided• Attention to ...

Assistant Manager - Operations

Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPI’s like inbound calls...

Associate - Operations

Adherence to all the regulatory bodies in AustraliaAchievement of agreed performance targets set by the businessMaintains and improves quality results...

Team Leader - Insurance Call Centre (US Hours)

Job Description We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Age...

Call Center Agent - Travel - Century City, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the pro...

Collections Agent - Utilities Contact Centre

We are looking for high performance, target driven individuals, with exceptional communication skills. The main purpose of the role will be to sp...

HR Recruiter / Recruitment Supervisor / Recruitment Manager

Good English communication skills, volume hiring experience and sourcing is required, should be a team player, willing to stretch, target oriented and...

RPA Business Analyst - South Africa

Call Center Agent - Inbound - Durban - Grid Eye, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the pro...

Voice Operations

Applicant should be comfortable with voice profile Applicant should be comfortable working in a 24/7 shifts Applicant should have customer centric app...

Transformational Quality Manager (Six Sigma, Blackbelt) - Deputy / Group Manager

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to...

Transformational Quality Manager (Six Sigma, Blackbelt) - Deputy / Group Manager

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to...

Transformational Quality Manager (Six Sigma, Blackbelt) - Deputy / Group Manager

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to...

Transactional Quality Manager - Deputy / Group Manager

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to...

Support roles - Project Manager / IT / RPA (Executive, Team Leader, Team Manager)

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to...

Team Leader - Collections - Utilities Contact Centre

An exciting opportunity for an  Assistant Manager: Operations  has just become available at WNS. We are looking for  professional, high...

Team Leader - Inbound - Claremont, South Africa

Main purpose To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to...

Call Center Agent - Travel - Century City, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the pro...

Senior Associate

A Customer Service position available for the UK market at our Durban Offices. Key Responsibilities • Provide a reliable and trustworthy customer serv...

Junior Business Process Analyst

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process ...

Call Center Agent - Inbound - Centurion, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the pro...

BUYER with FRENCH/SPANISH/GERMAN/ITALIAN

Purchase goods, materials, components or services in line with specified cost, quality and delivery targets Support the purchasing function and other ...

Insurance senior call center advisors

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers o...

PROCUREMENT with FRENCH/ENGLISH/ITALIAN/GERMAN/SPANISH

 Assist Senior Buyer to coordinate and review document process performance with client on a regular basis;  Handle complex invoice concerns ...

Senior Associate

A Customer Service position available for the UK market at our Durban Offices. Key Responsibilities • Provide a reliable and trustworthy customer serv...

Assistant Manager - Operations - Telecommunications

We are looking for experienced TL's to join our team based in Claremont.  This role lead a team of  associates in a customer centr...

Sr. Analyst - Market Research (PMR Analyst) (R&A)

• Populate databases (e.g., drug information, company deals, pricing, launch dates, global market access statistics) with information provided from va...

Team Leader: Sales Contact Centre (Night Shift)

Role Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leadi...

Assistant Manager - Operations - Telecoms-South Africa

To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the...

Trainer - South Africa

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.  Key responsibi...

Senior Associate

A Customer Service position available for the UK market at our Durban Offices. Key Responsibilities • Provide a reliable and trustworthy customer serv...

Operations Agent: Sales Contact Centre (Night Shift)

Role Purpose   The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales vi...

Operations Trainer - Automotive Contact Centre

Main purpose: The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.  ...

Team Leader - Outbound - Century City, South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in ca...

Lead Associate – Ops

Providing administrative support of a clerical nature to project managers.

Call Center Agent - Insurance - Claremont, South Africa

Main purpose: An exciting opportunity for senior Associates has just become available on our campaign in Claremont. We are looking for high performanc...

Heron Crescent 1

The purpose of the role is to develop and manage the implementation of the Strategic Business Units learning and development strategy. Manage and gove...

Group Manager - WFM

The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the ma...

Database Engineer – Century City - South Africa

Purpose of the Role You will be leading a team of technical professionals that are required to support all areas of the enterprise, ensuring all datab...

Collections Agent - Utilities Contact Centre

We are looking for high performance, target driven individuals, with exceptional communication skills. The main purpose of the role will be to sp...

Call Center Agent - Inbound/Outbound - Bellville, South Africa

We are looking for customer-focused and results-orientated individuals, with sound problem-solving and  interpersonal skills, to deliver effectiv...

Team Leader - Outbound - Claremont, South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in ca...

Quality Assessor - South Africa

The main purpose of this position is to enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), ena...

Call Centre Operations Manager: Travel (Sabre) (Night Shift)

We are looking for a professional, high performance individual, with exceptional leadership and client liaison skills , to be responsible for managing...

RETAIL OPERATIONS TEAM LEADER

RETAIL OPERATIONS TEAM LEADER Main Purpose: Manages the Retail Operations and Support Team, to delivery outstanding customer online experiences, align...

Outbound Agent - Senior Associate - Century City, South Africa

Role Purpose To provide communications solutions to customers by marketing and matching products and services to customer needs thereby generating rev...

Night Shift Customer Service Agent - Claremont

Job Description Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to ...

Senior Group Manager - Operations - South Africa

The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & stri...

Team Leader - Night Shift

Job Description We are looking for  professional, high performance individuals , with sound leadership and problem solving skills, to lead a team...

Quality Manager

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure ...

Contact Centre Agents (Flexi Agents) - South Africa

Do you have young children and looking at earning additional income? Perhaps you are caring for ailing parents or disabled family members and have som...

Senior Associate

A Customer Service position available for the UK market at our Durban Offices. Key Responsibilities • Provide a reliable and trustworthy customer serv...

Call Center Agent - Dutch Speaking - Claremont, South Africa

Key Responsibilities: 1. Transaction Processing Transactions include: • Tenders, quotations, renewals, credit checks & gas confirmations, setting up a...

Team Leader - Inbound - Century City, South Africa

Main purpose To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to...

ACCOUNTS PAYABLE WITH ENGLISH/ITALIAN/SPANISH/FRENCH

 PO Invoice processing and responsible for coding NON-PO invoices using the ERP Accounting System; Perform Travel and Expenses activities; Monito...

Customer Service Representative - German or French language

Call Center Agent - Inbound - Durban - Hippo Park, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the pro...

Sr Sourcing Manager (Procurement)

The Sr. Sourcing Manager will execute complex sourcing projects, from start to finish, including but not limited to – sourcing requests validation per...

Call Center Agent - Inbound/Outbound - Claremont, South Africa

We are looking for customer-focused and results-orientated individuals, with sound problem-solving and  interpersonal skills, to deliver effectiv...

India - Associate / Sr. Associate- Ops - Customer Service Voice -REF3146V

Handling Travel related calls  of Bookings,  Reservations, Cancellations ,  Baggage, etc. Provide solution for specific requests as per...

Dialer Administration/MIS

The Dialler Administrator shall be responsible for day-to-day dialler administration, recommending, supporting and implementing departmental initiativ...

Operations Trainer - Utilities Contact Centre

The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a lea...

Call Center Agent - Inbound/Outbound - Century City, South Africa

We are looking for customer-focused and results-orientated individuals, with sound problem-solving and  interpersonal skills, to deliver effectiv...

Team Leader - South Africa

We are looking for professional, high performance individuals , with sound leadership and problem solving skills, to lead a team of Agents to create a...

Assistant Manager - Operations - Business Collections - South Africa

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates t...

Assistant Manager - Operations - UKH - South Africa

**This is an example for reference, kindly edit basis role requirement** We are looking for professional, high performance individuals, with sound lea...

Quality Manager

The main purpose of this position is to lead a team of quality managers and their teams in order to execute the departmental strategic goals to all st...

ACCOUNTS RECEIVABLE WITH ENGLISH/FRENCH/GERMAN/ITALIAN/SPANISH

Communicating with the client (including other internal departments), sales offices or other external parties in relation to processed activities and ...

Real Time Analyst - WFM

JOB PURPOSE Responsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their s...

Debt Review Specialist - South Africa

Responsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end ...

Customer Service Team Manager – Financial Services - South Africa

Manage the local Customer Service team ensuring the development and delivery of a high quality and efficient customer service operation that limits re...

Team Leader - Durban - South Africa

The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all o...

Lead Associate – Ops

Providing administrative support of a clerical nature to project managers. Project administration through life cycle of project.

Team Leader - Inbound - Durban - Hippo Park, South Africa

Main purpose To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to...

Assistant Manager - Training - Durban - South Africa

Main purpose: The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business u...

Call Center Agent - Insurance - Durban - Grid Eye, South Africa

Main purpose: An exciting opportunity for senior Associates has just become available on our campaign in Claremont. We are looking for high performanc...

Lead Associate – Ops

Administrative support of a clerical nature to project managers.

Training Manager

The purpose of the role is to manage and govern the operational training function for allocated business units.  In addition, you will be respons...

Senior Quality Manager

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure ...

Business Process Analyst

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process ...

TEAM LEADER

People ·         To engage and support staff to adjust to the culture of the campaign and to achieve all KPI’s...

Subject Matter Expert - Insurance

We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team ...

Operation - Trainer (Night Shift )

Role Purpose  The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. &...

Outbound Agent - Senior Associate - Claremont, South Africa

Role Purpose To provide communications solutions to customers by marketing and matching products and services to customer needs thereby generating rev...

Customer Service Agent – Financial Services - South Africa

Engaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits an...

Team Leader – Travel Call Centre (Sabre) (Night Shift)

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a ...

Associate / Sr. Associate - Operations

Handling Back office processes, providing solution to customers across various industries like Travel, Insurance and Banking clients in Non-Voice proc...

Team Leader - PE - South Africa

Main purpose:  The key purpose of this role is to lead , coach , develop , motivate and retain a team of advisors while ensuring that we offer th...

Junior Quality Manager - South Africa

The main purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis, insights and trends to stake...

Group Manager - WFM

To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other operational activities ...

Team Leader - Outbound - Bellville, South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in ca...

Senior Group Manager - Call Centre Operations Night Shift

To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric ...

Call Center Agent - Collections - Bellville, South Africa

The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling bac...

Assistant Manager - WFM Planner

JOB PURPOSE Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times...

Lead Associate – Ops

Providing administrative support of a clerical nature to project managers.

Assistant Manager - WFM Planner

JOB PURPOSE Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times...

Call Center Agent - Inbound - Claremont, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the pro...

Quality Assessor

Role Purpose To enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and...

Travel Call Centre Agent (Sabre Native)

Role Purpose To identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remai...

Operations Manager - South Africa

The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & stri...

Team Leader - Outbound - Durban - Hippo Park, South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in ca...

Sr. Associate - Voice

Job description: ·         Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes,...

Operations Manager - Durban - South Africa

The main function of this role is to drive performance and be fully accountable for deliverables. Key responsibilities •    Deliver ope...

Operations Manager: Sales Contact Centre

Role Purpose   This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, mo...

Team Leader - Outbound - Centurion, South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in ca...

16 Imvubupark Place, Riverhorse Valley

 Role Purpose • To provide communications solutions to customers by promoting and matching products & services to customer needs. • To actively g...

Call Center Agent - Collections - Century City, South Africa

The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling bac...

Assistant Manager - Operations

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates t...

SAP AMS Analyst

Provide support to SAP AMS Team by solving SAP related user requests, smaller projects and change requests by advising key users on SAP best practices...

Senior Associate

A Customer Service position available for the UK market at our Durban Offices. Key Responsibilities • Provide a reliable and trustworthy customer serv...

Associate – Ops

Objective of the Role Deliver industry leading service excellence whilst maintaining a commercial focus that drives business outcomes.  Facilitat...

Customer Service Associate - Australia

Customer service for insurance voice process. Excellent communication skills Prior experience of contact center / customer services will be added adva...