Customer Service Agent

·         Identify and understand customer needs to consistently provide a high quality service.

·         Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.

·         Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.

·         Provide accurate information on products and services to clients to ensure consistency across the organization.

·         Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.

·         Operate customer related information systems to maintain and secure records.

·         Contribute to the success of the team and the business by achieving personal targets.

·         Adhere to the company and department standards, policies and procedures.