Insurance senior call center advisors

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

Key Responsibilities Areas

·         Respond to inbound customer telephone calls and on some occasions, initiate customer calls

·         Provide customers with correct information

·         Take steps to retain customers

·         Resolve customer inquiries quickly, efficiently and to a high standard

·         Identify customers’ needs for other business units

·         Maintain policies and change details as needed

·         Maintain accuracy of customer data

·         Process payments from customers

·         Handle customer concerns and objections

·         Adhere to underwriting guidelines

·         Adhere to compliance guidelines when conducting business with customers

·         Follow best practice procedures

·         Participate in weekly and monthly coaching