Operation - Trainer (Night Shift )

Role Purpose 

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.  The role is split into key focus areas, namely:

§    New starter training – the delivery of product and technical training to new starters as part of the on-boarding experience into the business. 
§    Refresher training – product and technical refresher training, including up-skilling and cross-skilling.
§    Assessments – carrying out product and technical skills assessments following the delivery of training.
§    Administration – maintaining accurate records for compliance and reporting purposes. 
 

Key Result Areas:

1.    Training Delivery

•    Conduct new starter training as well as refresher, up-skilling and cross skilling training.
-    Training delivered is practical and in-line with workplace requirements.
 

2.    Assessment

•    Assessments must be completed for all training events

•    Remedial support must be provided to all delegates prior to re-assessment.

3.    Administration

•    Capture learner records in line with WNS
requirements:
-    Complete Annual Training Reports;
-    Complete delegate attendance registers;
-    Update operational skills matrix.
-    Follow the Handover process 
-    Maintain Training Standard document