Sr. Associate - Voice

Job description:

·         Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc.

·          Microsoft Office application skills, including Outlook, and Excel

·         Ability to handle/diffuse difficult or irate customers effectively; ability to set expectations and deliver information in a positive way

·         Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers

·         Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDS’s

Excellent fluency in English - Proficiency & Comprehension (spoken and written)