Dialer Administration/MIS

The Dialler Administrator shall be responsible for day-to-day dialler administration, recommending, supporting and implementing departmental initiatives for operations to optimise contact and conversion rates. The responsible person will also be supporting with business analysis, utilization analysis, performance results monitoring, reports development, and analytical support within the sales and back office department.

To support day-to-day dialler administration, deliver dialler efficiencies and value add insights to improve overall operational performance. The role will be responsible for the first line of communication – dialler individual to liaise across departments and clients to collect data for multiple dialler campaigns. Data is loaded daily as per queuing requirements of the client and operation.

In addition to analyzing operational sales reports and performance data to identify trends, patterns, insights, and outliers within data.

Drive a repeatable analytic process, and consistently deliver best in class reporting to multiple business stakeholders.

Provides support for reporting as needed.

Analyzes and develops reports on specific programs to help monitor and report on program level results, savings and performance metrics to be shared with internal management team.