Operations Manager - Durban - South Africa

The main function of this role is to drive performance and be fully accountable for deliverables.

Key responsibilities
•    Deliver operational targets and business strategy 
•    Create and drive strategic operating plan within own area of responsibility
•    Lead on projects that deliver cultural change and transformation within the business 
•    Manage change by ensuring teams are fully prepared through effective 
leadership, coaching and support
•    Support the team managers in leading their teams through periods of change
•    Work closely with Learning and Development to support the journey of new starters
•    Grow the business by delivering an increase in sales and value for the business 
•    Maintain excellent customer service
•    Execute strategies to improve the teams’ overall performance
•    Understand the resource and contingency arrangements
•    Conduct Performance reviews
•    Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance. 
•    Identify opportunities to develop the skills, knowledge and behavior of each direct report. 
•    Manage staff attrition and address concerns in a proactive manner. 
•    Manage staff within the guidelines of company policies and procedures and in accordance with relevant legislation.