Health Care Insurance Advisor

This role is responsible for handling inbound calls, providing accurate information, resolving concerns, and ensuring a positive experience while maintaining compliance with healthcare regulations.

Key Responsibilities

• Answer inbound calls from in a timely and professional manner

• Accurately document calls, interactions, and resolutions in electronic record 

• Resolve concerns, complaints, and service issues while following established protocols

• Escalate complex or sensitive issues to supervisors or appropriate departments when necessary

• Maintain confidentiality and comply with healthcare regulations

• Meet performance metrics such as call quality, accuracy, productivity, and customer satisfaction