Role Summary
The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.
Key Responsibilities
⢠Responsible for outstanding customer service via over Phone, Emails, Chat mediums
⢠Answers queries and provide resolutions in a respectful, helpful and responsive manner
⢠Takes action to provide client / customer delight being within established service standards
⢠Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
⢠Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
⢠Is able to ethically upsell and cross sell a service / product to the customer
⢠Adherence to shift schedule, team meetings and training requirements
WNS Global Services
https://careers.smartrecruiters.com/WNSGlobalServices144