Customer Service Agent - Utilities

Key Responsibilities

• Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.

• Identify and understand customer needs to consistently provide a high quality service.

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.

• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.

• Provide accurate information on products and services to clients to ensure consistency across the organisation. \

• Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.

• Operate customer related information systems to maintain and secure records.

• Contribute to the success of the team and the business by achieving personal targets. • Adhere to the company and department standards, policies and procedures.