Roles & Responsibilities:
- Role involves handling inbound calls from customers/agents to resolve queries on their accounts
- Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents
- Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process
- Should be ok with working in 24* 7 environment, spilt offs and rotational shifts
- Solutions mind-set, helping nature, passion to drive excellent customer experience
- Ability to adapt self with the team in-case of adversity, business challenges/requirement
- Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision
- High proficiency in verbal and written English
- Strong ability to multi-tasking
- Efficient in internet, computer usage, typing and web-based application skills
- High attention to detail and accuracy