Claims Handler - Office Based Role ( Local Glasgow Applicants only)

Are you customer focussed? Is a customer at the centre of your thoughts?

Are you ready to join an exciting team in a hybrid / remote environment?

Then this is the role for you!

We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client..

As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.

What you will be doing?

• Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
• Establish timely reserves within authority limit by estimating value of claims
• Identify potential Recovery and Fraud claims
• Maximise Productivity within the Team
• Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
• Negotiate settlement of claims within authority limits
• Contribute to a positive and supportive team culture