Operations Trainer - Automotive Contact Centre

Main purpose:

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. 

Key Responsibilities:

1.        Training Delivery

·        Conduct new starter training as well as refresher, up-skilling and cross skilling training.

2.        Assessment

·        Assessments must be completed for all training events.

·        Remedial support must be provided to all delegates prior to re-assessment.

3.        Administration

·        Capture learner records in line with Ucademy requirements:

-        Complete Annual Training Reports;

-        Complete delegate attendance registers;

-        Update operational skills matrix.