Main purpose:
The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.
Key Responsibilities:
1. Training Delivery
• Conduct new starter training as well as refresher, up-skilling and cross skilling training.
2. Assessment
• Assessments must be completed for all training events.
• Remedial support must be provided to all delegates prior to re-assessment.
3. Administration
• Capture learner records in line with administrative requirements:
- Complete Annual Training Reports;
- Complete delegate attendance registers;
- Update operational skills matrix.
WNS Global Services
https://careers.smartrecruiters.com/WNSGlobalServices144