Night Shift Customer Service Agent - Claremont

Job Description

Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                                                                                       
Key responsibilities:

• Follow clear instructions and guidelines to investigate, resolve and process  customer enquiries delivering customer value at first point of contact
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Understand and adhere to the company and department standards, policies and  procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
• Adapt to change quickly, in a fast-paced environment