Contact Centre Agents (Flexi Agents) - South Africa

Do you have young children and looking at earning additional income? Perhaps you are caring for ailing parents or disabled family members and have some time to spare? Are you a student looking to make an extra money to pay off those student loans?

If yes, we are looking for individuals with a high level of customer focus to assist with inbound calls during peak times (last week and first week of the month.)

Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities:
• Answering inbound calls timeously.
• Be professional and polite always.
• Listening attentively to customer queries.
• Responding to customer queries accurately.
• Ensure that quality standards are met.
• Be knowledgeable about relevant products and procedures.
• Providing relevant information to ensure First Call Resolution.
• Effectively resolve queries.
• Escalating faults that cannot be concluded on first contact.
• Ensuring that customer details are captured accurately.
• Perform any ad hoc tasks as and when required.

This will be a part time position and we are looking for individuals who are available to work either between 8.00am and 16.30am or 10am and 7pm 9pm Monday to Saturday.