Proactively contact customers via telephone and in writing in order to drive collections
Work to agreed quality standards and agreed timescales
Responsible for managing complaints and ensuring compliance
Liaise with internal and external colleagues throughout the business and externally with customers
Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt
Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information