Communicating with the client (including other internal departments), sales offices or other external parties in relation to processed activities and solving issues;
Develops good client relationships and good relations with the colleagues (within the project);
The duties of a Collections Specialist include collection
Customer service on collection issues, process customer refunds, Direct Debit, process and review account adjustments, resolve client discrepancies and short payments.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process;