Act as a single point of entry for all cases (both emails and calls) related to:
- Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status
- Launch activities include customer service support for onboarding, validation calls, special projects and cards
- Invoice management activities include customer service support for authorizations, billing management and invoice processing
- Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities
- Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research
- Process and system governance activities to include customer service support for system issues / notices and spam
- Receiving, updating and/or logging all requests
- Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
- Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual