⢠Agent should be willing to work in a 24x7 environment including weekend working⢠Must have excellent command over English Language⢠Dedicated to High Quality experience for customers and delivering high CSAT⢠Ability to identify stated and unstated customer needs, follow quality metrics⢠Being a travel consultant and help customers with their booking needs⢠Manage financial transactions and processing payments adhering to security and verification policies⢠Providing recommendations to customers and adhering to multiple process needs⢠Responding to customers inquiries on their travel- changes/cancelations of their bookings⢠Knowledge of Travel products, basic geography⢠Alert management of potential security issues or client complaints⢠Resolve customer complaints and issues⢠Consultative assistance to customer⢠Adhere to timelines schedules
WNS Global Services
https://careers.smartrecruiters.com/WNSGlobalServices144