We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.
Key Responsibilities :
Operational Excellence
Identifying and communicating barriers to performance/service delivery to the operational leaders
Contribute in regular meetings with team leaders and agents in regards to efficiencies
Conduct analysis and insights based on consolidated data to enhance process improvements
Share best practice between teams to support operational efficiencies
Continually examine opportunities for improvements and adherence to schedule
Support team when needed maintain product knowledge through call taking
Will be required to take calls
Development Journey
Agile training through Quality feedback sessions
Training employees in systems and products when required
Working closely with Operations Support, Training & HR to support the new starter journey
WNS Global Services
https://careers.smartrecruiters.com/WNSGlobalServices144