Insurance Call Centre Agent - Night Shift (US Hours)

CSR Responsibilities

· Receive incoming calls from customers who have a policy related question

· Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations

· Deliver appropriate sense of urgency when responding to customer requests

· Maintain professional etiquette and provide exceptional customer service when corresponding with customers via phone

· Effectively advise the Coach, Floor Support mentor, or Team Leader promptly and fully to inform them of any problems, or unusual matters which may lead to an escalation or dissatisfied customer

· Responsible for entering accurate information into systems. - Detailed documentation is required for potential future investigatory purposes