Guest Service Agent - The Siren Hotel

About the role

The guest service agent will be the main point of reference for all guests at The Siren Hotel. Starting from before the actual arrival, a GSA is the first contact guests have with the property, all the way through departure and follow-up after a stay. Duties include:

• Check-in and Check-out
• Room Assignments
• Coordination with Housekeeping and Maintenance for inventory management
• Guest Requests Handling
• Concierge
• Complain Handling
• Cashiering and Billing tasks and procedures
• Providing recommendations and guidance to guests
• Maintenance and promotion of good communication and report with management and team members
• Strict following of privacy and security rules regarding corporate and guest information
• Embodiment of property and company goals, purpose, culture and role in the community

A successful candidate applying to this position will have and display a friendly, courteous but unassuming behavior. The best GSA will be the person who is able to discern the need for genuine and affable service and the importance of consistency, correctness and strategic business goals. A GSA at The Siren Hotel l will be well compliant with culture, bureaucracy and workload requirements that may exist. A well performing GSA at The Siren Hotel is someone who has a spark of his/her own to contribute for the experience of guests and in interacting with the community, co-workers and the property.

Preferred Skills

• Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance.
• Previous hotel front desk experience desirable and so is bilingualism.
• Work hours will spread over weekdays, weekends and holidays, which requires flexibility.
• Working knowledge of computers and IT systems is essential.
• Comfort in cash handling and credit card procedures.
• Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity.

Skill Requirements

• Must be able to read, write, speak, understand, communicate and interact in English
  through different channels, from in-person contact to e-mail and on the phone. The tone
  is positive and courteous, always genuine to provide service and assistance.
• Previous hotel front desk experience desirable and so is bilingualism.
• Work hours will spread over weekdays, weekends and holidays, which requires flexibility.
• Working knowledge of computers and IT systems is essential.
• Comfort in cash handling and credit card procedures.
• Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be
  able to stand, walk, and work on feet for extended periods of time. Requires grasping,
  writing, typing / keying, extended periods of standing, walking, repetitive motions,
  hearing, and visual acuity.
• High school or equivalent education
• 1 year hotel experience