The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.
Responsibilities:
- Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.
- Manage customer accounts and the full order process鈥攐rder entry, placement, follow-up, price verification, and product inquiries鈥攚hile maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
- Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
- Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
- Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
- Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.
- Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
- Support additional logistics and operations tasks as needed to ensure efficient regional operations.
Other Responsibilities/Peripheral Functions
- Perform other duties/projects as assigned, including participating in company committees/teams.
- Ensure safe working practices and a safe working environment.
- Comply with all corporate policies and business practices.
- Actively participate in facility/equipment management meetings as required.