The Position
Germany and Poland sit at the core of Hive's business. Germany is our home market, and Poland is one of our most strategically important fulfillment regions. This role owns end-to-end partner operations for both.
As Senior Strategic Partner Manager DE/PL, you will own Hive's delivery, freight, and fulfillment partner portfolio across Germany and Poland, while leading a small, high-impact team. You'll be accountable for everything from commercial partner relationships down to operational performance at our partner sites, and be the face of operations for these two markets, internally with our Growth Team and externally with our most important carrier and 3PL partners.
You'll do this with two direct reports: a Junior Strategic Partner Manager, and a Special Operations Manager based in Poland.
Your Key Responsibilities:
- Own the full DE/PL partner portfolio end-to-end (delivery, freight, and fulfilment), from contract terms and commercial performance (DE/PL P&L) through to operational performance (fulfilment health score, SLA adherence, pickup planning), including business reviews with key partners
- Lead negotiations with Hive's most strategic carrier and fulfilment partners, driving cost efficiency without compromising service
- Set the strategic vision for the DE/PL network (partner mix, capability gaps)
- Lead and develop a team of two: set clear targets, coach on both commercial and operational topics, remove blockers, and hold a high barDrive operational performance with your Special Operations Manager, and commercial performance with your Junior
- Strategic Partner Manager (alongside your own negotiation work)
- Be the face of Hive Ops for DE/PL, internally with the Growth Team and Merchant Care; externally with carriers, 3PLs, and fulfilment partners
- Be the go-to escalation point internally for all DE/PL Ops topics across Slack, business reviews, and cross-functional projects
Your Profile
We know, sometimes you can't tick every box. We would still love to hear from you if you think you're a good fit!
- You have 5+ years of experience in operations, logistics, supply chain, consulting, or a fast-growth startup, ideally with exposure to both commercial partner management and operational/network performance
- You've led people before, through direct reports, mentoring, or strong matrix leadership, and you know how to set direction, coach, and hold others to a high bar without micromanaging
- You have a track record of managing commercial relationships end-to-end with carriers, 3PLs, freight or fulfilment providers, or similar external partners, including negotiating contracts and driving cost down
- You're comfortable getting into operational detail (site performance, SLAs, root-cause analysis) and you actually like spending time on the warehouse floor or in the sorting center, not just in spreadsheets and meeting rooms
- You're an owner; you take decisions independently, move fast, and treat the DE/PL business like it's your own
- You are analytically strong and confident using data to drive negotiations, partner conversations, and operational decisions
- You have excellent communication skills and fluency in English & German
Our offering
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Build something that matters: Hive is redefining how commerce operations work in a €200B+ market. We already reach tens of millions of consumers every year and empower over 500 independent brands to grow and thrive - and we’re just getting started.
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Work with exceptional people: Join a high-performing, ambitious team, including many from world-class companies such as McKinsey, Amazon, Shopify, Google, TikTok, and Trade Republic.
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Grow with Hive: From day one, you’ll take ownership of ambitious projects and grow alongside Hive as we scale. We believe in meritocracy - your impact drives your progression, not your past titles.
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Competitive compensation: We offer market-competitive salaries and an equity incentive plan (EIP) for all full-time team members.
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Tools to thrive: Choose the setup that helps you do your best work - a MacBook (or laptop of your choice), plus accessories like an extra monitor or headphones to match your working style.
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Well-being matters: Enjoy 30 vacation days per year, plus a paid 20-day sabbatical every three years to recharge and reflect.
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Flexibility and connection: Benefit from flexible working hours, free drinks and snacks at our offices, and regular team events - including company-wide offsites that bring all of Hive together.
About us
We're revolutionizing e-commerce operations.
At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.
Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.
Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.