About the Role
Drive profitable growth of the service agreement portfolio by securing new service agreements, renewing existing agreements with enhanced value or scope, and strengthening customer retention through proactive relationship management.
Key Responsibilities:
- Sell new and renewal service agreements to prospective and existing customers.
- Build, maintain, and enhance customer relationships to support profitable growth and long-term retention.
- Prepare quotations and tenders, negotiating terms in alignment with company contractual guidelines and Delegation of Authority approvals.
- Maintain accurate CRM records and ensure proper documentation across all sales activities.
- Ensure the accuracy of agreement, customer, and asset data for all assigned sales cases.
- Conduct effective Business Reviews for assigned agreements, utilizing the online customer portal as required.
- Ensure smooth handover of agreement details to Administrators/Planners and coordinate any necessary updates during the contract period.
- Support Finance and Administrators in following up with customers to enable timely invoicing and prompt collections.
- Promote additional non-agreement services and products, with emphasis on asset modernizations and spare parts needs.
- Contribute to team-level sales forecasting, strategy development, Annual Plans, and Long-Term Plans.