POSITION TITLE: Key Asset Manager
REPORTS TO: Sales Director
PRINCIPAL RESPONSIBILITIES:
· Developing and sustaining solid relationships with key clients.
· Addressing and resolving key clients’ complaints.
· Develop Advanced Services for Customer Support
· Acting as the main point of contact between key clients and internal teams.
· Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
· Responsible for understanding the procurement of basic parts on service jobs, completing the proper purchase orders and developing a goodworking knowledge of local vendors and vendor stocked parts. If the job permits or the situation warrants, all the ordering of parts for jobsshould be done by the technician servicing the account and this time should be billed to the project
· Collect and analyze data to prepare predictive maintenance recommendations.
· Assemble quotations using company trained methods., follow up with prospects, pursue and receive orders.
· Follow up on all unclosed quotes with customer visits, adding notes in the CRM with pertinent information to help close the sale, or gain anunderstanding as to what can be done differently if the sale was lost.
· Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support isprovided.
· Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives.
· Parts inventory receiving and delivery to area customers
· Provide daily supervision & support for site-based Inspector/ Technicians with guidance from the Service Manager and/or Supervisor orhigher-level management.
· Ensure the completion of all required paperwork and documentation a professional, accurate, neat, and legible manner in accordance withestablished guidelines.
· Other duties as assigned by Manager
· Define material requirements for each service request, both planned and on-call.
· Arrange sub-contracted services and equipment, including rentals.
· Process Purchase Requests through the system using established guidelines.
· Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.
· Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
· Perform invoicing preparation on a daily basis to meet company standards and continuously maintain the open orders report ensuring that theopen orders report reflects the current status of active service work.
· Generate service requests (SR) and work packages (WP) and assign to field operatives.
· Review job costs such as labor, expenses, and materials. Review charge lines of completed work before sending to invoice. Maintain theservice schedule for all sold work.
· Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Anyunresolved issues should be quickly elevated to the next level of management for prompt resolution.
· Provide leadership in safe work practices by participating in monthly safety meetings and when necessary, delivering the meeting material.
· 10-20% Regional travel requirement