Specific Roles and Responsibilities That Create the Essential Toronto Experience:
The Assistant In-Room Dining Manager supports the In-Room Dining Manager in the daily operation of the department, ensuring exceptional service standards, operational efficiency, and a positive colleague and guest experience.
Key Responsibilities
- Support the daily operation of In-Room Dining, including service execution, scheduling, opening and closing duties, payroll support, reporting, and other administrative responsibilities.
- Supervise and support the In-Room Dining team to ensure prompt, professional, and courteous food and beverage service for all room service orders and suite set-ups.
- Maintain high standards of guest satisfaction, colleague engagement, cleanliness, sanitation, and health & safety compliance.
- Assist in monitoring departmental productivity, labor costs, revenues, and operational expenses to support financial objectives.
- Support the implementation and adherence of departmental standards, policies, and Standard Operating Procedures.
- Assist with colleague training, coaching, performance development, and fostering positive working relationships within the department.
- Conduct pre-shift briefings and maintain effective communication with Culinary and other hotel departments to ensure seamless operations.
- Support promotional, merchandising, menu, and marketing initiatives to drive revenue and enhance the guest experience.
- Participate in regular operational and cleanliness inspections to ensure compliance with hotel and health standards.
- Maintain a visible floor presence during service periods and lead by example through hands-on operational support.
- Monitor inventory, supplies, equipment, fixtures, and furniture to ensure operational readiness and proper maintenance.
- Handle guest reservations, special requests, and service recovery situations with professionalism and care.
- Assist with departmental budgeting, monthly reporting, sales tracking, and achievement of operational goals and service metrics.
- Support departmental participation in hotel environmental and sustainability initiatives.
- Maintain knowledge of the outlet’s POS system and ensure hotel standards, policies, and procedures are consistently followed.
- Attend meetings as required and perform additional duties or special projects as assigned.