To provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
Provide effective, fast service in a friendly manner
Check in and out hotel guests according to standards and policies
Answer incoming calls
Monitor for special rates and billing arrangements
Ensure the highest level of guest satisfaction by addressing concerns promptly
Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
Ensure front desk is stocked with essential materials
Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
Make certain to be familiar with fire and emergency procedures
Other responsibilities connected with Front Office may be required