The Assistant Manager of Resort Experience – Concessions & Event Operations supports the planning, coordination, and execution of seasonal and special event operations. This role serves as a key partner to the Manager of Resort Experience, assisting with operational planning, concessions readiness, team supervision, and on-site execution. The Assistant Manager ensures events operate smoothly, safely, and in alignment with guest experience standards while supporting labor planning, training, and cross-functional coordination.
Reporting to the Assistant Director of Resort Experience, responsibilities and essential job functions include but are not limited to the following:
Event Concessions & Operations Management
- Lead and oversee all event concession operations, including food stands, beverage service, bars, and mobile concession locations.
- Manage day-to-day concession activities, ensuring efficient service, product quality, cleanliness, and compliance with health and safety standards.
- Oversee inventory management, ordering, receiving, and stock control for all concession food, beverage, and operating supplies.
- Coordinate and execute food preparation for event concession offerings, including pretzels, kettle corn, churros, donuts, cookies, and other specialty event products.
- Develop and maintain product preparation standards, recipes, portion controls, and quality assurance procedures.
- Recruit, train, schedule, and supervise concession team members, bartenders, and back-of-house staff to ensure exceptional guest service and operational efficiency.
- Monitor labor, food costs, beverage costs, and inventory variances while identifying opportunities to improve profitability and operational performance.
- Collaborate with Event Operations teams to support event setup, execution, guest flow, and overall event success.
- Assist with planning and execution of seasonal events and special activations, ensuring concession operations align with event objectives.
- Maintain compliance with liquor laws, food safety regulations, cash handling procedures, and company policies.
- Analyze sales trends, guest feedback, and operational metrics to continuously improve concession offerings and guest experience.
- Support overall event operations as needed, including logistics coordination, vendor management, and cross-departmental communication before, during, and after events.
Team Leadership & Supervision
- Provide on-site supervision for seasonal operations and concessions colleagues.
- Support onboarding, training, and daily coaching of event teams.
- Assist with timekeeping accuracy, breaks, and shift coverage adjustments.
- Serve as a visible and approachable leader during peak event hours.
Guest Experience & Support
- Support guest service recovery efforts, escalations, and special requests.
- Ensure all guest interactions align with brand standards and service expectations.
Administrative & Operational Coordination
- Support hiring processes, including interviews, onboarding, and colleague tracking.
- Assist with uniform distribution, tracking, and compliance for operations teams.
- Help maintain operational documentation, checklists, schedules, and daily reports.
- Communicate operational updates, challenges, and recommendations to leadership.
Safety & Compliance
- Support adherence to safety procedures, food and beverage compliance, and operational policies.
- Monitor event environments for hazards and escalate concerns as needed.
- Assist with incident documentation and follow-up when required.