Reporting to the Front Office Manager, responsibilities and essential job functions include, but are not limited to, the following:
Responsibilities
- Consistently offers professional, engaging and friendly service
- Ensure that all Front Desk colleagues are familiar and updated with hotel’s product and services
- Establishes a rapport with guests and maintains good customer relationship
- Works in full cooperation with other departments to make sure the guest is of the utmost priority
- To ensure the safe running of the hotel
- Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded
- Suggesting and attending regular training on updated topics and respective skill set as required by the team
- Communicate and liaise effectively with other leaders in the department and hotel
- Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
- Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in record keeping
- Promote our upsell program per brand Standards
- All other reasonable duties as assigned
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee