Provide professional massage therapy, body treatments, and wellness services in accordance with hotel spa standards, treatment protocols, and applicable licensing requirements
Conduct guest consultations to assess wellness needs, preferences, contraindications, and treatment recommendations appropriately
Maintain treatment rooms, equipment, linens, and spa areas in a clean, sanitized, and organized condition
Ensure guest comfort, privacy, and confidentiality throughout all spa experiences
Educate guests on spa services, wellness recommendations, retail products, and home care suggestions as appropriate
Maintain accurate service documentation and treatment records in accordance with company procedures and applicable regulations
Follow all sanitation, infection control, workplace safety, and professional licensing standards
Assist with spa setup, preparation, and operational support as assigned
Promote spa services, wellness offerings, and retail products professionally and responsibly
Respond promptly and professionally to guest requests, questions, and service recovery opportunities
Support spa events, VIP experiences, wellness programs, and promotional initiatives as assigned
Maintain professional appearance, demeanor, and conduct consistent with luxury hospitality standards
Participate in required trainings, meetings, and continuing education as operationally required