What is in it for you:
What you will be doing:
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
Provides a friendly greeting, using guest’s name and welcome to the property
Timely response to special requests
Very informative about the all facilities, without being asked
Knowledgeable regarding local area attractions and shopping services
Offers to hang garment bag and place luggage on luggage stand or in appropriate area
Explains safety and security features of the hotel while rooming the guest
Inquires about and additional needs that the guest may have
Learns guest’s name and uses frequently
Offers to fill ice bucket
Explains the features and functions of the room including ceiling fans and temperature controls.
Gracious acknowledgement of guests at all times
Prompt response for assisting departing guests, if not within five minutes then guest is notified of time.
Converse with guest while rooming and departing guests
Upon check out, offers to have valet car brought to entrance or assist with other transportation
Takes responsibility for guest inquiries and problems
Performs shoe shine duties when needed
Performs pick up and delivery of guest luggage etc. to and from off-site area
Records all deliveries and storage of items efficiently and accurately
Unload luggage from tour busses and transport to guest rooms
Ensures that the security of the hotel is maintained through participation in the Emergency response procedures and ensure only registered guests and patrons use the Reception Lobby
Delivers overnight menu requests to guest rooms
Other duties as assigned