We're looking for a detail-oriented and enthusiastic Assistant Manager Reservations to join our dynamic hospitality team in Jaipur, India. In this pivotal role, you'll oversee daily reservations operations while supporting our Reservations Manager in delivering exceptional guest experiences and driving revenue optimization. You'll work collaboratively across multiple departments, manage complex bookings, and lead a team of reservation professionals with a focus on efficiency, accuracy, and outstanding customer service. This is an excellent opportunity to grow your career in a fast-paced hospitality environment where your organizational skills and analytical mindset will make a real impact.
- Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations with meticulous attention to detail
- Monitor room availability, rates, and inventory across all distribution channels to maximize occupancy and revenue
- Ensure correct application of rate codes, packages, and promotions in compliance with organizational policies
- Coordinate seamlessly with Front Office, Sales, Revenue Management, and Housekeeping teams to support smooth operations
- Handle complex reservations, VIP bookings, and group allocations with professionalism and care
- Assist in training, coaching, and motivating reservation staff to maintain high performance standards and foster a supportive team environment
- Monitor staff performance and ensure adherence to standard operating procedures and brand compliance
- Prepare duty rosters and support manpower planning to optimize team scheduling
- Act as department-in-charge in the absence of the Reservations Manager, demonstrating decisive leadership
- Support revenue optimization initiatives by upselling rooms and services while maintaining guest satisfaction
- Track pick-up reports, forecasts, and booking trends to provide actionable insights for revenue management
- Assist in analyzing reservation data and preparing comprehensive reports for management review
- Handle guest queries, complaints, and special requests with empathy and professionalism, ensuring timely resolution
- Maintain accurate guest profiles and ensure correct data entry in the reservations system
- Prepare daily, weekly, and monthly reservation reports with transparency and analytical rigor
- Maintain records, logs, and departmental documentation in an organized manner
- Ensure compliance with audit, payment, and cancellation policies while maintaining operational integrity