As our Team Leader for Front Office/Food & Beverage, you will play an important role in supporting the day-to-day operations of both our Front Office and Food & Beverage teams. You'll lead by example on shift, providing guidance and support to team members while ensuring our guests receive outstanding service at every touchpoint.
Working closely with department leaders, you'll assist with coordinating daily operations, maintaining service standards and creating a positive and collaborative team environment.
Ideally, you'll hold a current Manager's Certificate (or be eligible to obtain one) and be confident undertaking Duty Manager responsibilities under the Sale and Supply of Alcohol Act. Alongside supporting our Front Office and Food & Beverage teams, you'll help maintain a safe and welcoming environment for guests and team members throughout your shift.
This is a full-time position (40 hours per week) operating on a rotating 7-day roster, including mornings, evenings, weekends and occasional overnight shifts.
What You'll Be Doing
Front Office
- Support the daily operation of the Front Office team.
- Assist with guest arrivals, departures and enquiries.
- Lead by example in delivering exceptional guest service.
- Support team members during busy service periods.
- Ensure guest accounts, reservations and room allocations are processed accurately.
- Respond to guest feedback and help resolve concerns professionally.
- Maintain effective communication with all hotel departments.
- Ensure hotel standards and procedures are consistently followed.
Food & Beverage
- Support the smooth operation of Vivant! Restaurant & Bar.
- Lead by example and assist the team in delivering exceptional dining experiences.
- Ensure service standards are maintained across breakfast, lunch, dinner and bar operations.
- Assist team members with product knowledge and service delivery.
- Support training and onboarding of new team members.
- Promote food and beverage offerings through confident upselling.
- Ensure compliance with food safety, licensing and health and safety requirements.
- Assist in responding to guest feedback and service recovery opportunities.
Duty Management
- Act as Duty Manager during assigned shifts.
- Support the safe and efficient operation of the hotel.
- Assist with managing guest concerns and operational issues.
- Conduct regular hotel walkthroughs and operational checks.
- Complete shift handovers and required reporting.
- Support communication and coordination between departments.
- Respond appropriately to incidents and emergency situations.
Team Leadership
- Lead by example with a positive and hands-on approach.
- Provide coaching, guidance and day-to-day support to team members.
- Foster a positive team culture focused on collaboration and guest satisfaction.
- Assist with onboarding and developing new team members.
- Support continuous improvement initiatives across Front Office and Food & Beverage operations.
- Champion Accor values and service standards.