Reservations Agent
This pivotal role involves creating exceptional guest experiences. Your responsibilities revolve around managing reservations with precision, ensuring effective communication channels, and providing top-notch customer service. In this dynamic position, you will be at the forefront of guest interactions, contributing significantly to the success of our pre-opening phase.
What is in it for you:
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate, innovative team.
Key Responsibilities:
- Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
- Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.
- Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
- Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
- Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.
- Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
- Upselling and Promotion: Identify opportunities for upselling room categories, packages, and promotions to maximize revenue and enhance the guest experience.