Hostess

Responsibilities

· Greet guests warmly and professionally as they arrive, making them feel welcomed and valued.

· Manage guest reservations, ensuring that all seating arrangements align with the restaurant’s flow and capacity.

· Escort guests to their assigned tables, ensuring they are seated promptly and comfortably.

· Address any special requests from guests, such as seating preferences or accessibility needs, and accommodate them to the best of your ability.

· Coordinate reservations using the restaurant’s reservation system, ensuring accuracy in the number of guests, dining times, and any special requests.

· Manage waitlists effectively during peak hours, ensuring that guests are informed about wait times and keeping them updated if delays occur.

· Ensure that every guest receives top-tier service by addressing any concerns or issues quickly and efficiently.

· Proactively check with guests to confirm they are satisfied with their seating and dining experience.

· Assist in any special celebrations, such as birthdays, anniversaries, or other special occasions, by offering appropriate greetings or services.

· Stay informed about the restaurant’s menu, including special dishes, daily specials, and any unique offerings, to provide guests with accurate information and recommendations.

· Work closely with the service team to relay customer feedback and ensure the service meets the restaurant's standards.

· Maintain the flow of seating arrangements, balancing the restaurant’s dining capacity and ensuring that the guests are seated efficiently without compromising service quality.

· Monitor the dining area to ensure tables are cleared and reset promptly for new guests.

· Communicate effectively with the kitchen, bar, and service team to ensure smooth operations and seating arrangements are carried out as planned.

· Keep the front entrance and lobby area clean, organized, and inviting.

· Ensure that any waiting areas are comfortable, with appropriate seating and the availability of water or other refreshments, if applicable.

· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.