We invite you to join the world of luxury hospitality at Fairmont Chicago, Millennium Park, as our new Accounts Receivable Clerk. Under the guidance of the Assistant Director of Finance, you’ll support the Finance department on the financial operations of the hotel while managing hotel assets and ensuring a organized and efficient accounting environment.
Job Responsibilities:
- Prepare accurate invoices for groups, events, corporate accounts, and long‑stay guests in line with Fairmont and Accor standards
- Verify supporting documentation such as contracts, banquet event orders, and rate agreements before billing
- Ensure timely distribution of invoices to clients and internal departments
- Monitor outstanding balances and follow up promptly to ensure timely payment
- Maintain the AR ageing report and escalate overdue accounts as required
- Liaise with clients to resolve billing queries professionally and efficiently
- Reconcile guest and city ledger accounts daily, ensuring accuracy and completeness
- Prepare month‑end AR reports for the Finance Manager and Financial Controller
- Support audit requirements by maintaining organized, compliant financial records
- Ensure adherence to Accor credit policies, including credit checks and approval processes
- Maintain accurate client profiles in the PMS and financial systems
- Protect guest data in line with GDPR and Accor privacy standards
- Work closely with Sales, Events, and Front Office to ensure accurate billing information
- Support colleagues by providing financial clarity on group blocks, deposits, and billing instructions
- Attend departmental meetings to review AR performance and upcoming business.
- Perform clerical work, creating and maintaining spreadsheets
- Handle customer inquiries in a professional and timely manner, provide customers with accurate invoices, statements, and schedules
- Keep management aware of any unusual operation or financial occurrences and/or significant deviations
- Ensure overall guest satisfaction by attentive listening and then immediately resolving guest issues or elevating to the Director of Finance
- Cross-Train in other areas within the Finance Department
- Other duties, as assigned