Join our dynamic team as a part time Front Office Multi-Skilled Day/Night Team Member at our prestigious hotel in Ipswich, United Kingdom! We're looking for an enthusiastic and customer-focused individual to be the face of our organization, ensuring exceptional guest experiences from check-in to check-out.
- Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence
- Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail
- Respond promptly and courteously to guest inquiries and requests throughout their stay
- Handle phone calls professionally, providing information about hotel services and local attractions
- Accurately process payments and maintain financial records
- Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
- Collaborate with other departments to ensure seamless guest experiences
- Address and resolve guest concerns in a timely and empathetic manner
- Maintain an organized and tidy front desk area
- Adapt to changing priorities and manage multiple tasks in a fast-paced environment
- Ensure compliance with hotel policies and safety procedures
- Able to work day and night shifts
- MUST LIVE IN THE UK
- Please email your cv to [email protected]