We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Executive Pastry Chef. Inspire and create the grandest experience for our guest, clients and colleagues every day. Create cutting edge and high end pastries for our food and beverage outlets and event spaces. Create for yourself a career and develop within a world class hotel operation. Reporting to the Executive Chef.
Key Responsibilities
Operation Leadership:
- Lead the daily operation of the Pastry kitchen, working closely with other Food & Beverage leaders and all culinary departments to create high-end products and experiences for our guests and colleagues
- Maintain an active presence on the floor, coaching and supporting colleagues, ensuring the pastry team has the skills and tools to deliver excellent products and experiences
- Develop new dessert, pastry and bread products for all venues and events, ensuring all offerings are current and in line with food trends
- Ensure the pastry department follows all Company policies, procedures and values
Guest Experience:
- Monitor guest feedback, online reviews, and social media channels to identify trends and opportunities for improvement
- Ensures guest satisfaction goals are met and comfortable engaging with guests, clients and media
- Comfortable and confident in media and public appearances
- Ensures special requests and preferences are handled properly and professionally
- Represents the Fairmont Palliser at external events
Team Leadership & Engagement:
- Communicate effectively, both verbally and in writing, to provide clear direction to the pastry team, with the support of production lists, Standard Operating Procedures, recipes, photos, etc
- Maintain colleague engagement with the entire culinary and stewarding team. Promoting teamwork between the kitchen and all other departments.
- Promote a positive workplace culture, focused on engagement, accountability, and recognition
- Recruitment, training and development of the pastry team
Financial Performance:
- Maintain payroll costs and productivity within budgeted guidelines
- Support budgeted food cost by proper costing, inventory control and purchasing
- Build strong relationships with local vendors and sources the best quality products for the best price
- Support promotional initiatives, activations, and marketing campaigns that drive business growth
Food & Health Safety:
- Ensure the pastry department follows all food safety and sanitation Food Safety standards daily and provides coaching and training to the pastry team
- Maintain a safe and clean work environment and ensures that all Health & Safety standards are met, procedures followed and that colleagues have the knowledge and tools to work safely
- Support sustainability initiatives, waste reduction programs, and environmental stewardship practices