Workload: 50–60% | Monday to Friday (flexible within office hours)
Possibility of up to 1 day home office per week
Are you an experienced hotel professional who enjoys combining reservations, commercial thinking and partner relationships?
We are looking for a Groups / FIT Reservations & Commercial Supervisor (F/M/X) to join our team in Zurich and take an active role in developing and managing our Groups and FIT business.
Working alongside our full-time Groups & FIT Reservations Coordinator, you will bring your experience, commercial mindset and ability to make sound decisions independently.
Your responsibilities
- Manage and follow up on Groups & FIT requests, with a particular focus on complex and commercially important business
- Maintain and develop strong relationships with Tour Operators and key partners, ensuring professional and timely communication
- Proactively identify and develop new partnership and business opportunities
- Manage commercial reviews and contract renewals with key partners, in coordination with Revenue and Hotel Management
- Identify need periods and initiate promotions and tactical offers to generate additional business
- Prepare and negotiate offers optimizing group business according to availability, demand and hotel strategy
- Prepare the group revenue forecast and contribute to the annual budget preparation
- Handle complex requests, including escalated complaints, overbooking, relocations and inventory situations
- Work closely with Front Office, Revenue, Sales and hotel operations
- Support complex or commercially significant meeting and event requests in collaboration with the F&B Manager
- Share your expertise and support the development of our Groups & FIT Coordinator
- Contribute ideas to continuously improve our Groups & FIT processes and commercial performance
- Covers the reservation coordinator position during holidays and absences.