House Engineer/General Maintenance Supervisor
Supervise Engineering operations and responsible for the repairs, maintenance, upkeep and replacement of the property's refrigeration and heat/air conditioning equipment, in accordance with hotel standards, and in compliance with the city/state/federal inspection codes (i.e. health and sanitation, fire/life safety, etc.). Participate in the preventive maintenance program of all building equipment, guestrooms, meeting rooms, ballrooms, and all areas of the hotel (i.e. laundry/valet, kitchens, stewarding, restaurants, outlets, fitness center, pool, carriage entrance, etc.). Will assist in other areas of Engineering as assigned.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Maintain some working knowledge and understanding of all the systems (i.e. electrical distribution and lighting, TV antenna, fire/life safety and emergency generator, central plant, swimming pool, laundry/valet, kitchen HVAC and refrigeration, etc.) associated with the all hotel operations/maintenance.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization, and safe condition of assigned work areas.
- Discuss daily work assignments with the Chief Engineer, and assign daily tasks, priorities, and special projects to team members.
- Assist the team in performing tasks, projects, taking house calls, and attend to immediate deficiency calls.
- Train and coach team members, including new hires.
- Participate in the creation of job task checklists and training plans.
- Organize materials, tools and equipment to perform daily assignments.
- Maintain time lines and work schedule in accordance with the preventive maintenance program.
- Check work orders and Engineering service request log for maintenance deficiency problems. Make rounds checking these problem areas and note any information needed or safety concerns in the hotel.
- Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
- Maintain par stock levels of standard fixtures and other supplies, and assist with ordering process.
- Operate, maintain and repair or replace of the property's heating, ventilation, air conditioning systems which include:
- air handling units
- controls
- filters
- dampers
- bearings
- coils (heat/cooling)
- heaters
- thermostats
- pulleys
- Operate, maintain and repair or replace of the property’s refrigeration equipment/units, which include but not limited to:
- coolers
- freezers
- ice machines
- water fountains/coolers
- mechanical equipment, pneumatic controls and air compressors systems:
- oil separators
- water separators and dryers
- air dryer cooling systems
- air regulators
- cooling tower operation
- hot water heater safety and controls
- Assist with kitchen services, including but not limited to, the operation of maintenance, repair or replacement of the property's kitchen equipment and fire/life safety systems.
- Assist with plumbing services, including but not limited to, the operation, maintenance and repair or replacement of the property’s plumbing equipment and systems, and in banquet electrical setup.
- Assist with electrical services, including but not limited to, the operation, maintenance and repair or replacement of the property’s electrical equipment and systems.
- Assist with fire/life safety system services, including but not limited to, the operation, maintenance and repair or replacement of the property’s fire/life safety equipment and systems, which includes fire pump and emergency generator.
- Assist with laundry/valet services, including but not limited to, the operation, maintenance, repair or replacement of the property’s laundry/valet equipment and systems.
- Perform plant operations services, including but not limited to, the economical operation of maintenance, repair or replacement of the property's plant equipment and systems, which include chillers and cooling towers.
- Maintain on all pumps including chilled water and condenser pumps, packing glands and drip lines, couplings, alignments, greasing of motors, and changing or repair of motors and pumps.
- Changes filter banks and maintain electrostatic filters according to schedule.