What You'll Do
- Perform all duties in a safe manner and promotes “Safety First” mentality across team.
- Provide technical support via telephone, e-mail, and on site. Provides customers with answers to technical questions, over the phone trouble shooting, and general assistance with technical problems.
- Perform field service up to and including warranty, commissioning assistance, acceptance testing, integrated system tests, protective relay settings and functional tests on multiple OEM products.
- Travel includes weekends and/or holidays. May be required to travel for extended periods of time (up to 3 weeks continuous), total travel is 75-90%, to accomplish customer training, service repairs or start-ups.
- Complete new product research, development, and evaluation.
- Plans, layout and performs specialized work of substantial variety and complexity.
- May act as a consultant or advisor to customers, engineers or other employees.
- Responsible for/or assists with assignments requiring independent and individual contribution.
- Complete functional testing of all models of completed controllers and custom-built controls.
- Troubleshooting to the component level of all equipment that does not pass testing.
- Performs final inspection of completed controllers and QC inspection of equipment.
- Performs functional analysis and reliability testing of new products.
- Assists engineering department with research, development and evaluation of new proposed equipment.
- Drive projects to completion in a timely manner and minimal supervision.
- Attend Customer Safety Meetings and provide site safety compliance in accordance with ESS Metron and Customer guidelines.
What You'll Bring
- Ability to read and interpret wiring schematics and mechanical drawings.
- Experience working with 12 VDC to 125 VDC.
- Experience working with 120 VAC to 38kVAC.
- Ability to troubleshoot relay logic and PLC based circuits.
- Across the line and reduced current motor control troubleshooting and testing.
- Variable frequency drive control troubleshooting and testing.
- Switch board troubleshooting and testing.
- Ability to troubleshoot equipment and provide solutions over the phone.
- Ability to provide in-person training for 5-20 persons.
- Ability to troubleshoot equipment and provide solutions over email.
- Familiarization with NFPA 20, NFPA 25, NFPA 70, UL50, UL508, UL891, UL1558, Metal-Clad SWGR, UL1773, IEEE and NEC.
- Ability to install, troubleshoot and navigate PLC and HMI software for Allen Bradley, Siemens, ABB, and GE programmable logic controllers.
- Ability to travel with a minimum notice for emergency service work.
- Ability to lift and carry 50 lbs.
- Ability to stand for a prolonged period.
- Ability to work extended hours when required. (never more than the OSHA recommendations).
- Ability to clearly and logically function test in a fast-paced environment.
- Self-starter with effective organizational skills preferred.
- Must have a clean driving record, be eligible for government clearance work, and ability to travel internationally.
Preferred Education & Experience
- High School Diploma or equivalent.