Operations Support Executive

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo's innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

We are looking for an Operations Support Executive - Claim and Customer service to manage end-to-end policy processing and administrative workflows. This role requires high attention to detail, accuracy in data entry, strong follow-through in coordinating and collaborating with insurers and internal teams, and the ability to navigate evolving. The ideal candidate is diligent, responsible, adaptable, and comfortable handling process-driven tasks in a fast-paced environment.

Job Responsibilities

• Perform data entry tasks accurately into both internal and external portals.
• Handle all customer communications, including phone calls, LINE messages, and email.
• Process claim documentation and maintain organized records on the internal drive.
• Coordinate with internal and external stakeholders to ensure smooth operations.
• Maintain meticulous files and documentation.
• Assist with other tasks as required by the manager.

Requirements

• Fluent in Thai as we need to communicate in Thai with local customers
• Bachelor’s degree in any field
• 0–2 years of experience (fresh graduates welcome)
• Strong attention to detail and accuracy in handling data and documents
• Able to work in a fast-paced and evolving environment with changing priorities
• Comfortable handling both structured tasks and unclear workflows
• Proactive in asking questions and clarifying uncertainties
• Good communication and collaboration skills
• Responsible, organized, and able to follow through independently
• Basic proficiency in Microsoft Excel or Google Sheets
• Intermediate proficiency in written and spoken English (for communication with HQ and regional stakeholders)