The mission of the Retail Assistant Store Manager at Cozey
We’re looking for a driven, hands-on Assistant Store Manager to support the launch and day-to-day operation of our Chicago pop-up store. Reporting directly to the Store Manager, you will act as a key leader on the sales floor, helping to uphold Cozey’s service standards, operational discipline, and store presentation.
This role is ideal for someone who thrives in fast-paced retail environments, enjoys coaching and developing others, and wants to grow their leadership experience within a high-growth brand. As this is a pop-up location, we are seeking someone who is energized by building, operating, and maintaining excellence in a dynamic, time-bound retail setting.
What you'll be doing
- Support the Store Manager in daily store operations, acting as a floor leader and point of contact during shifts.
- Coach and motivate Cozey Ambassadors on the floor to deliver exceptional customer experience and achieve sales goals.
- Engage customers directly by providing product guidance, assisting with orders, and ensuring a smooth checkout experience using Shopify POS.
- Help track and communicate key store KPIs (sales, conversion, email capture) and support initiatives to improve performance.
- Ensure store standards are upheld, including visual merchandising, cleanliness, opening/closing procedures, and operational compliance.
- Support inventory-related tasks such as order follow-ups, draft orders, backstock organization, and supply management.
We'd love to hear from you if you have
- 2–4 years of retail experience, with at least 1 year in a supervisory or leadership role.
- Strong customer service mindset with a passion for sales and relationship-building.
- Confident communicator who can coach, motivate, and collaborate with a diverse team.
- Organized, adaptable, and solution-oriented in a fast-paced retail environment.
- Comfortable working evenings, weekends, and holidays as required for retail operations.
- Able to handle the physical aspects of the role (standing for long periods, light lifting).
- Experience with Shopify or Shopify POS is a strong asset.
- Fluency in English required; additional languages are a plus.
We care about you
- Hourly rate between $28-30 USD, based on experience.
- Bonus program.
- Generous paid time off.
- Dynamic and inclusive work culture.
- Opportunity for career growth and development within a fast-growing start-up.
Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.