What You’ll Be Doing:
- Greet and assist customers, offering thoughtful furniture and design guidance based on their needs.
- Build genuine rapport with customers and deliver a high-touch, customer-first experience.
- Collect customer information, create draft orders, and ensure timely follow-ups to support conversion.
- Maintain Cozey’s visual merchandising, cleanliness, and organization standards at all times.
- Develop strong product knowledge, understanding features, benefits, and use cases of each collection.
- Work collaboratively with the team to achieve sales goals and key store KPIs.
- Participate in ongoing training to stay current on products, service standards, and store processes.
- (For select team members) Support opening and closing procedures and act as a floor lead when assigned.
What We’re Looking For:
- 1–2 years of experience in retail, sales, or customer service.
- Strong customer-first mindset with a friendly, approachable attitude.
- Excellent communication skills and confidence engaging with a wide range of customers.
- Ability to thrive in a fast-paced, team-oriented environment.
- Attention to detail and pride in maintaining a clean, organized, and visually appealing space.
- Flexible weekend availability is a must.
- Comfortable with physical aspects of the role, including standing for extended periods and lifting up to 50 lbs.
- Interest or experience in furniture, home décor, or lifestyle retail is a strong asset.
- Previous experience opening or closing a retail store is an asset for team members taking on Key Holder responsibilities.
What We Offer:
- Hourly rate between $23-25 USD, based on experience, plus performance-based bonus eligibility.
- Paid time off in line with local regulations.
- Dynamic, inclusive, and supportive team culture.
- Hands-on experience with a fast-growing retail brand in a high-visibility Los Angeles pop-up.
If you are passionate about customer service, have a knack for creating exceptional shopping experiences, and are excited about joining a dynamic team, we would love to hear from you! Join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home.
Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.