Overview:
We are seeking a Senior Billing Manager to lead and optimize our billing function within a fast-paced media agency environment. This role will oversee day-to-day billing operations, manage a small team, and drive process improvements to ensure accurate, timely, and scalable billing practices across multiple regions and entities.
Work Environment:
- This position is based in Boston, MA.
Key Responsibilities:
- Manage and mentor a team of four billing professionals, providing guidance, oversight, and performance management
- Own and enhance monthly billing reporting, ensuring accuracy, transparency, and timely delivery to leadership
- Directly process international billing across Australia, the UK, and Ireland, ensuring accuracy and compliance with local requirements
- Directly process intercompany billing, including preparation, reconciliation, and issue resolution
- Identify opportunities to accelerate and streamline media billing timelines, improving overall efficiency
- Define, track, and report on key billing KPIs (timeliness, accuracy, aging, and overall performance), proactively addressing gaps
- Establish and maintain strong billing controls to ensure accuracy, compliance, and audit readiness
- Partner with Accounting to ensure alignment with revenue recognition policies and support month-end close, including billing cutoffs and accruals
- Serve as a senior escalation point for complex client billing issues and disputes, partnering with internal and external stakeholders as needed
- Maintain close collaboration with cross-functional partners, including media department leads, to support billing operations and client needs
- Partner with the Staff Accountants on client pre-bill reconciliations and provide additional support to the accounting team as capacity allows
- Act as business owner for billing systems, partnering with IT and Strata on system enhancements, issue resolution, testing, and implementations
- Develop, document, and standardize billing processes and procedures (SOPs) across all regions and entities
- Assess team capacity and allocate resources effectively to meet billing deadlines; identify hiring or structural needs as the business grows
- Identify and implement process improvements and automation opportunities to reduce manual work and increase efficiency
Qualifications:
- Bachelor’s degree in Accounting, Finance, or related field
- 6–7+ years of billing, accounting, or finance experience, preferably within a media or advertising agency
- Proven experience managing and developing a team
- Strong understanding of media billing processes and platforms
- Experience working with international billing and intercompany transactions
- Excellent analytical, organizational, and problem-solving skills
- Strong communication skills with the ability to collaborate across departments
- Advanced proficiency in Excel and billing/accounting systems
Preferred Qualifications: