Brand Operations Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Brand Operations Specialist plays a critical role in keeping the Brand team organized, aligned, and operating at a high level. This position blends operations, coordination, and administrative support to ensure team priorities, timelines, and engagements run seamlessly across a global stakeholder group.

This is a high-impact role requiring sound judgment, discretion, and the ability to identify synergies across initiatives. You’ll serve as a central hub for coordination—helping the team stay focused, connected, and on track in a fast-paced, evolving environment.

Key Responsibilities

Team Operations & Coordination

• Serve as a central coordinator for Brand team operations, ensuring alignment across priorities, timelines, and deliverables

• Manage and coordinate complex calendars across multiple time zones

• Support prioritization and workflow tracking to keep initiatives moving forward

• Maintain organization of key documents, timelines, and team resources

Meetings, Planning & Engagement

• Plan, organize, and execute complex meetings (including QBRs, leadership reviews, and team sessions)

• Coordinate logistics including scheduling, agendas, materials, venues, and technology

• Provide day-of-meeting support and ensure seamless execution

• Facilitate coordination of forward-looking plans, including QBR follow-ups and cross-team action tracking

• Help drive team engagement by supporting offsites, team events, and recognition moments

AI Enablement & Operational Innovation

• Facilitate and coordinate the development of a forward-looking plan to adopt and optimize AI across the Brand organization

• Partner with cross-functional stakeholders to identify opportunities for AI-driven efficiencies and enhanced workflows

• Track progress of AI-related initiatives and ensure alignment with broader brand priorities

• Support change management efforts by helping document processes, share best practices, and drive adoption

Administrative & Operational Support

• Oversee procurement and scope of work (SOW) support across vendors

• Manage global travel arrangements and prepare detailed itineraries

• Handle expense reporting and monthly reconciliation of credit card statements

• Support budget tracking, timelines, and documentation

• Assist with onboarding coordination and team-wide processes

Cross-Functional Collaboration

• Partner with internal stakeholders including Legal, HR, Finance, and leadership teams to support team and organizational goals

• Build strong relationships across all levels of the organization

• Identify opportunities for improved coordination and operational efficiency

What You’ll Bring:

• Exceptional organizational and time management skills with strong attention to detail

• Ability to prioritize and manage multiple assignments with minimal oversight

• Strong judgment and ability to handle sensitive and confidential information with discretion

• Excellent written and verbal communication skills

• High level of professionalism and a customer-service mindset

• Ability to remain calm, adaptable, and solutions-oriented in a fast-paced, ambiguous environment

• Strong interpersonal skills with the ability to build trust and collaborate effectively

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat

• Comfort with emerging technologies and interest in leveraging AI to improve workflows and team effectiveness

• Ability to work both independently and as part of a team

Success in This Role:

You thrive in high-stakes environments and take pride in delivering world-class execution. You anticipate needs, bring structure to complexity, and help the team stay focused on what matters most. You are proactive in identifying smarter ways of working—including the thoughtful adoption of AI—and your ability to keep the team organized, engaged, and aligned will directly impact the success of the Brand organization.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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