Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As part of the Global HR Compliance team, this role serves as a coordinator and subject matter expert supporting both contingent labor compliance (50%) and the broader Global HR Compliance program (50%).
This individual will act as a trusted advisor to HR, Contingent Labor/Strategic Sourcing, and business leaders on workforce risk mitigation, worker classification, and audit.
This is a high-impact role supporting a global workforce and is key to advancing compliance maturity, strengthening governance, and ensuring operational integrity across employment practices.
Global Contingent Labor Compliance
· Work closely with Contingent Labor and Strategic Sourcing teams to ensure alignment with compliance standards.
· Ensure compliance with applicable global, federal, and local labor laws related to the use of contingent workers.
· Serve as a subject matter expert on worker classification, ensuring proper engagement models and mitigating misclassification and co-employment risks across all regions.
· Conduct in-depth compliance related research and provide process and policy change recommendations.
· Support audit preparation and respond to internal and external compliance inquiries related to contingent labor.
· Support periodic supplier audits, ensuring contractual and legal compliance of third-party vendors providing contingent resources.
Global HR Compliance:
· Support the design, implementation, and continuous improvement of the Global HR Compliance framework and governance model.
· Partner with HR and business leaders to ensure policies, practices, and programs remain compliant and aligned with regulatory requirements.
· Monitor developments in employment law, regulatory changes, and global best practices.
· Provide ongoing support and guidance on HR practices, policies, and employment regulatory requirements.
· Support HR Compliance audit preparation and response.
· Conduct in-depth compliance related research and provide process and policy change recommendations.
· Maintain documentation, controls, and reporting mechanisms to support compliance tracking and transparency.
Job Requirements:
· Bachelor’s degree in human resources/related field or equivalent experience.
· 5+ years' experience in Human Resources, Compliance, or related field.
· Strong understanding of contingent labor issues, including worker classification, co-employment, and global compliance requirements.
· Strong ability to work cross-functionally and build strong partnerships across HR, Legal, Procurement, and business teams.
Desirable Skills:
· Exceptional analytical and research skills with the ability to interpret complex regulatory environments.
· Ability to operate as a self-starter, managing multiple priorities independently, and driving initiatives from conception through execution.
· Knowledge of employment and labor laws in NA, EMEA, APAC, and LATAM regions.
· Experience with HCM technology, Workday preferred.
· Strong prioritization, multi-tasking, and problem-solving skills.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$83,700.00 - $147,300.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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