The Relationship Manager will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Experian's Employer Services.
- Develop relationships with client by researching and understanding business needs, responding to client requests, and being the liaison between the client and internal departments.
- Create and maintain strategic account plans for top clients within portfolio
- Support the renewal of existing business with the Client Development Executive.
- Responsible for client retention activities and ongoing satisfaction.
- Generate client advocacy that can be used in the market
- Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation
- Maintain and expand relationships within client network across various buyer personas
- Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels.
- Lead client briefings, quarterly business reviews and executive summaries
- Collaborate with Customer Success team for data quality best practices and address gaps/opportunities
- Inform and educate clients on new and existing projects/products
- Create and refer leads to Client Development Executive
- You will report to the Sr. Director of Relationship Management